1. Cancellation Fees
   
   - More than 7 days before the experience start date: Full refund of the participation fee.*
   
   - 24 hours to 7 days before the experience start date: 50% refund of the participation fee.*
   
   - 24 hours or less before the experience start time, including no-shows: No refund.
   
   * A 3.6% payment processing charge will be deducted from all refunds.
   
   
2. Cancellation by the Organiser
   If the workshop is cancelled by the organiser for any reason other than force majeure (including, but not limited to, severe weather, natural disasters, or infectious disease outbreaks), the participation fee will be refunded in full.
   
   
3. Cancellation Requests
   To cancel your booking, please contact us using our contact form.

By registering for the Japanese cultural experience "Mount Fuji Japanese Craft Workshop" (the "Workshop") organised by Kototama (the "Organiser"), you acknowledge that you have read, understood and agree to the following terms and disclaimer.

• Article 1 – Participation at Your Own Risk
  Participation in the Workshop is entirely voluntary and at the participant's own discretion and risk.
  
  Participants are responsible for deciding whether they are fit to participate, taking into account their physical condition, health, allergies, pre-existing medical conditions and any other relevant circumstances.
  
  
• Article 2 – First Aid and Medical Assistance
  The Organiser will keep a basic first-aid kit (including disinfectant, adhesive plasters, eyewash and other basic supplies) at the venue and will provide basic first aid for minor injuries where reasonably possible.
  
  The Organiser is not a medical institution, and no doctor, nurse or other medical professional is permanently present at the venue.
  
  In the event of an emergency, the Organiser will use reasonable endeavours to direct participants to a nearby medical facility or arrange emergency medical assistance (including dialling 119 where appropriate).
  
  Any medical expenses, treatment costs, transport costs or any other expenses arising from illness, injury or deterioration in health during or after participation in the Workshop shall be borne by the participant.
  
  Visitors to Japan are strongly encouraged to obtain comprehensive travel insurance, including medical expense cover.
  
  
• Article 3 – Risks and Safety Measures
  
  
  ### Natural Earth Dyeing Experience
  
  - Risks
  Natural indigo dye may come into contact with the eyes.
  
  Natural indigo dye may stain skin or clothing. Although it is generally harmless to the skin, allergic reactions may occur in rare cases.
  
  - Safety Measures
  Protective glasses (ordinary sunglasses may also be used) are available free of charge for participants who wish to protect their eyes.
  
  Latex-free nitrile gloves are provided free of charge for participants wishing to avoid skin contact.
  
  Clean running water is available for rinsing the eyes if indigo dye comes into contact with them.
  
  Participants are strongly advised to wear clothing that they do not mind getting stained.
  
  
  ### Japanese Sewing Experience
  
  - Risks
  Sewing needles are used during the experience, and there is a risk of minor finger injuries.
  
  - Safety Measures
  Thimbles are provided for all participants and their use is recommended.
  
  The instructor will explain the safe handling of sewing needles before the experience begins.
  
  Should a minor finger injury occur, disinfectant and adhesive plasters will be provided.
  
  A magnetic needle picker is available should a needle be accidentally dropped.
  
  
  ### Incense Making Experience
  
  - Risks
  Strong fragrances from incense ingredients may cause adverse reactions such as headaches or nausea.
  
  Participants who are sensitive to fragrances or who are pregnant should exercise particular caution.
  
  Allergic skin reactions may occur in rare cases if certain incense ingredients come into contact with the skin.
  
  - Safety Measures
  The room will be adequately ventilated throughout the experience.
  
  Participants who feel unwell should inform the instructor immediately. A separate resting area is available if required.
  
  A list of the incense ingredients used during the experience will be emailed after the booking has been confirmed.
  
  Participants with fragrance allergies are encouraged to review the list in advance.
  
  
  ### Refreshments
  
  - Risks
  Light refreshments featuring local specialities from Yamanashi Prefecture may be served.
  
  Participants with food allergies must declare them when making their booking.
  
  Although every reasonable precaution will be taken, the complete absence of trace allergens cannot be guaranteed.
  
  - Safety Measures
  Ingredient information is available upon request before the Workshop.
  
  
• Article 4 – Health
  ConditionsParticipants are advised to consult their doctor before participating if any of the following apply:
  
  - Pregnancy or breastfeeding
  
  - Heart disease, respiratory disease, skin conditions, allergies or other medical conditions
  
  - Mental health conditions, dementia or any condition requiring support
  
  - Any other health concerns which may affect safe participation
  
  
• Article 5 – Liability for Damage Caused by Participants
  Participants shall be responsible for any loss or damage caused to other participants, instructors, third parties, facilities, equipment or property through their intentional acts or negligence.
  
  
• Article 6 – Photography and Video Recording
  The Organiser may photograph or film the Workshop for promotional purposes.
  
  Where participants may be identifiable, their prior consent will be obtained before any photographs or video recordings are used.
  
  Participants are welcome to take photographs and videos for personal use, provided that the privacy of other participants is respected.
  
  
• Article 7 – Limitation of Liability
  The Organiser shall not be liable for:
  
  - Any loss, damage or disruption arising from force majeure events beyond the Organiser's reasonable control, including adverse weather, natural disasters, transport disruption or power failures.
  
  - Any illness, injury or other issues arising from allergies, medical conditions or other circumstances that were not disclosed by the participant before the Workshop.
  
  - Any accident, injury, loss or theft occurring while travelling to or from the venue.
  
  
• Article 8 – Governing Law and Jurisdiction
  This Disclaimer shall be governed by and construed in accordance with the laws of Japan.
  
  Any dispute arising out of or in connection with the Workshop shall be subject to the exclusive jurisdiction of the Kofu District Court as the court of first instance.